February 2019 Residential Messaging from SDG&E®

Article 1: When you use energy will matter this year

Throughout California, businesses are already paying electricity costs based on when it’s used. Residential households will start making the switch to Time-of-Use pricing plans next month. These plans give you more choice and control for managing your energy use. With these plans, prices are lower all day except between the hours of 4 p.m. and 9 p.m. when prices are higher.

How it works

With Time-of-Use, when you use energy is as important as how much you use. With these pricing plans, energy prices are different based on the time of day.

Each day is broken into different time periods:

  • On-Peak
  • Off-Peak
  • Super Off-Peak

Energy costs are lower during the off-peak and super off-peak times and highest during the on-peak period. Shifting some of your energy habits may have a positive impact on your monthly bill.

What’s the timing?

The first residential customers will switch to Time-of-Use pricing plans in March. Be on the lookout for more details in the mail on changes to your pricing plan. If you want to learn more now, watch our videos at sdge.com/whenmatters.

Article 2: Scam alert: Spike seen in scammers targeting SDG&E customers

Criminals impersonating SDG&E work year-round to come up with new ways to defraud people, and recently there’s been a spike. These criminals threaten to turn power off if their victims don’t make an immediate payment.

SDG&E will never do that. They never contact customers to get their credit card, banking or other financial information over the phone, nor does SDG&E send employees to go door to door to ask for immediate payment.

If you have a past-due balance, remember, SDG&E will always provide past-due notices in writing before shutting off service. And there are  programs in place to work out payment arrangements with people  who are struggling financially.

Avoid becoming a victim of utility scams with these tips.

Phone impersonation

If you receive a phone call from a person claiming to work for SDG&E and the caller asks for payment over the phone, it is a scam. Hang up the phone. 

Imposters at your door

If someone claims to work for SDG&E, ask them to show their ID badge. Make sure they are wearing an authentic SDG&E uniform and arrived in an SDG&E-marked company vehicle. If you are still suspicious, please call SDG&E at 1-800-411-7343.

CryptoCurrencies and prepaid cards

The con artist calls the victim and then emails him or her an online payment method with SDG&E’s logo and a QR code (akin to a bar code). The customer is directed to buy Bitcoin with GreenDot prepaid debit cards online.

Caller ID-spoofing

One of the especially convincing techniques that con artists use is known as caller ID spoofing. The caller alters the caller ID information to make it look like someone legitimate is calling. In the case of utility scams, the criminals would make it look like SDG&E is calling.

Text message and mobile app scams

Some scammers solicit money from customers via mobile devices. Mobile apps and text messaging make it easy for criminals to demand and collect payment. Mobile payment apps are convenient, and busy or distracted customers can fall prey to scams. 

Don’t be the Next Victim

New scams arise every day. Arm yourself with information by visiting sdge.com/avoid-scams. If you believe you might have been a victim of fraud, please call SDG&E immediately at 1-800-411-7343 to report it.

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