August 2018 Residential Messaging from SDG&E®

Article 1: Stay connected, stay informed
Want to stay in-the-know about your monthly bill or energy spending? Enroll in our alerts via email or text. To participate, you’ll need an online account. Learn more at There are 4 types of alerts you can subscribe to. Choose one or choose them all!

  1. Usage alerts – when your pre-set electric or gas use level was exceeded
  2. Billing alerts – when you move into a higher-priced electric tier
  3. Budget alerts – when your pre-set spending goal was exceeded
  4. Weekly energy use alert – a summary with energy-saving tips

If you’re already signed up for alerts, please verify your contact info on is still current.

Article 2: Cut your water heating costs by up to 60%
You can save $350 off a new electric heat pump water heater with SDG&E’s instant rebates. Every water heater meets its end, usually around the 10-year mark. Our $350 instant discount makes it a great time to consider an energy-efficient upgrade.
Know the warning signs:

  1. Your water heater is more than 10 years old
  2. Rusty water comes out of the faucet
  3. Rumbling and noise
  4. Leaking around the unit

This instant discount is good for qualified A.O. Smith electric heat pump water heaters. Learn more and find participating stores at

Article 3: Stay safe during a power outage
Power outages don’t happen often but it’s a good idea to be prepared, just in case. Here are some quick safety tips to follow.

  1. Use a flashlight rather than candle for light
  2. Stay tuned to media at
  3. Turn off or disconnect appliances and electronics to avoid damage from electrical surges
  4. Keep refrigerators and freezers closed

Supplies to keep on hand:

  1. First aid kit
  2. Flashlight with a supply of fresh batteries
  3. Portable battery-powered radio or television so you can keep up with the news
  4. A phone that does not require electricity
  5. Manufacturer’s instructions on how to manually open power-operated doors (e.g., garage doors)
  6. Easy-to-prepare, nonperishable foods; such as packaged snacks and bottled water and juices
  7. Wind-up or battery-operated clock
  8. Manual can opener
  9. Medication
  10. Pet food

To view current outages, report an outage or prepare for an outage, visit our Online Outage Center at

Article 4: You may qualify for a discount on your SDG&E bill
SDG&E offers several Assistance Programs to help lower your monthly energy bill while making your home comfortable.

  1. California Alternate Rates for Energy (CARE) ( Save 30% or more every month on your bill. Eligibility is based on participation in certain public assistance programs, or household income and how many people live in your home.
  2. Family Electric Rate Assistance (FERA) ( If you don’t qualify for CARE, you may for FERA. You could receive a 12% discount on your energy bill. FERA is only open to households with three or more people.
  3. Medical Baseline ( This program has helped over 30,000 people, who have a qualifying medical need or medical device, to lower their energy costs.
  4. Energy Savings Assistance (ESA) ( You may qualify for free energy-saving improvements to your apartment, condo, house or mobile home. Depending on your home, you may receive lighting, furnace repair, weather-stripping, attic insulation, and select appliances like a refrigerator.

For details on any of these programs, visit, call 1.800.411.7343 or email

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