Article 1: SDG&E INITIATIVES TO HELP CUSTOMERS DURING COVID-19
In these unprecedented and challenging times, we hope you and your family are healthy and safe. We are all in this together and our hearts go out to all those directly affected by the virus, as well as their families, friends and coworkers.
We understand that with the coronavirus outbreak comes hardships such as financial losses and changes to people’s livelihoods. To ease the burden on customers, SDG&E is suspending service disconnections for nonpayment until further notice. If you are struggling to pay your SDG&E bill, please call SDG&E’s Customer Contact Center at 1.800.411.7343 and they can help you make payment arrangements that work for you.
SDG&E is temporarily waiving late payment fees for business customers whose finances have been affected by the coronavirus. The company does not charge residential customers late payment fees.
SDG&E has decided to postpone all non-critical planned outages and will only proceed with outages related to emergencies, public safety and wildfire mitigation. It’s a stressful time and SDG&E is doing everything they can to minimize customer disruptions.
SDG&E is proud to serve this community and provide support in any way they can. That’s why they’ve partnered with other San Diego leaders to launch the COVID-19 Community Response Fund. This fund will help support local nonprofit groups that help the needy with food, rent and utility bill assistance. SDG&E donated $1 million to support programs and help organizations address the growing effects of the coronavirus outbreak. If you’d like to learn more about what SDG&E is doing to help during this pandemic, or to get the latest updates, visit sdge.com/coronavirus.
Article 1: INICIATIVAS DE SDG&E PARA AYUDAR A CLIENTES DURANTE EL COVID-19
En estos momentos desafiantes, esperamos que usted y su familia estén sanos y seguros. Estamos todos juntos en esto y nuestros corazones están con todos los afectados por el virus, así como a sus familias, amigos y compañeros de trabajo.
Entendemos que con el brote de coronavirus vienen dificultades como pérdidas financieras y cambios en las vidas de las personas. Para aliviar la carga para los clientes, SDG&E suspende las desconexiones del servicio por falta de pago hasta nuevo aviso. Si tiene dificultades para pagar su factura de SDG&E, llame al Centro de Atención al Cliente de SDG&E al 1.800.411.7343 y pueden ayudarlo a hacer arreglos de pago que funcionen para usted.
SDG&E renuncia temporalmente a los cargos por pagos atrasados para clientes comerciales cuyas finanzas se han visto afectadas por el coronavirus. La compañía no cobra cargos por pagos atrasados a clientes residenciales.
SDG&E ha decidido posponer todos los cortes planeados que no son críticos y sólo procederá con cortes relacionados con emergencias, seguridad pública y medidas de prevención de incendios forestales. Es un momento estresante y SDG&E está haciendo todo lo posible para minimizar cortes de energía.
SDG&E se enorgullece de servir a esta comunidad y brindar apoyo de cualquier manera que pueda. Es por eso que se han asociado con otros líderes de San Diego para lanzar el Fondo de Respuesta Comunitaria COVID-19. Este fondo ayudará a apoyar a los grupos locales sin fines de lucro que ayudan a los necesitados con la ayuda de alimentos, renta y facturas de energía. SDG&E donó un millón de dólares para apoyar programas y ayudar a las organizaciones a abordar los efectos crecientes del brote de coronavirus. Si desea obtener más información sobre lo que SDG&E está haciendo para ayudar durante esta pandemia, o para obtener las noticias más recientes, visite sdge.com/coronavirus.
Article 2: SDG&E’s OFFERS BILL DISCOUNT PROGRAMS TO HELP CUSTOMERS IN NEED
SDG&E wants you to know that they are here to support you and your family in these challenging times. If you’re affected by COVID-19 and worried about paying your energy bill, SDG&E can extend payments to fit your needs. There are also customer assistance programs, like CARE and FERA, that can save you up to 30% or more on your monthly bill. If you have a qualifying medical condition, you could also earn a bill discount with the Medical Baseline program. The Low-Income Home Energy Assistance Program (LIHEAP) is federally funded and helps low-income households with their energy bills. Find out more about these programs at sdge.com/assistance. We’re all in this together.
Article 3: LOWER YOUR HOME ENERGY USE AND COSTS
The current COVID-19 pandemic has impacted families across the world and has resulted in more families staying at home due to California’s shelter-in-place order. However, more time at home doesn’t mean you have to see high energy bills. SDG&E is committed to helping their customers reduce energy bills during this challenging time. They have a webpage filled with tips, tools and programs that can help you reduce your energy use while at home. What’s more, you can also join 800,000 customers on the Time-of-Use pricing plan and say goodbye to high usage charges. For energy-saving tips, visit sdge.com/whenmatters-save and to learn more about pricing plans, visit sdge.com/whenmatters.
Article 4: BE VIGILANT OF SCAMS DURING THE PANDEMIC
As the current COVID-19 pandemic continues to affect people worldwide, SDG&E wants to make sure that our customers know how to protect themselves against scammers. It’s not uncommon for scams to increase during a crisis, and while they may occur year-round, the risk is much higher right now. If you receive suspicious emails, texts or calls about Federal stimulus checks, your SDG&E bill or personal information, be cautious. It may be a scam. If you’d like to learn how to spot scams and how to protect yourself, visit sdge.com/scams.