May 2023 Residential Messaging from SDG&E®

CUT COSTS ON YOUR SUMMER ENERGY BILL

Summer rates go into effect June 1 and when the weather heats up, your energy use will likely rise, too. Here are some helpful tips and tools to help you conserve energy this summer and become a power pro!  

  1. Shift your use: When possible, use large heat-generating appliances such as washers, dryers and dishwashers outside of the on-peak hours of 4 p.m. to 9 p.m. – when energy rates are the highest.   
  2. Get bill alerts: Energy Alerts are an easy way to monitor your energy use and bill before it arrives. Get weekly energy use alerts or customize your notifications for when your bill reaches a dollar amount that you set.  
  3. Keep your A/C fit: Check your air conditioner’s filter every 1-2 months. Dirty filters cause your system to work harder to keep you cool, wasting energy.   
  4. Block the heat and hot air: Weatherstrip and caulk drafty doors and windows to keep the cold air in and hot air out.   

Resources to help you manage your summer bill

  1. The Neighbor-to-Neighbor program provides eligible customers up to $600 to offset their outstanding bills. SDG&E customers may apply if they are experiencing serious illness, temporary unemployment, disability or unusual hardship. Learn more at sdge.com/NTN.
  2. A new, no-cost energy efficiency upgrade program for renters and owners of single-family homes is now available. The Residential Energy Solutions Program has no income restrictions and has the potential to help families achieve long-term savings on their energy bills. Get details at sdge.com/RES.
  3. By signing up for Level Pay, you get a more predictable, consistent bill each month and spread out any bill spikes. Over a 12-month period, you’ll pay the same amount each month. Enroll at sdge.com/LPP.  

For more information on energy-saving tips and resources, visit sdge.com/MyEnergy. 

EARN A REWARD FOR VOLUNTEERING TO CONSERVE ENERGY WITH SDG&E’S POWER SAVER REWARDS PROGRAM

Help make California’s energy grid stronger, safer and more reliable for all Californians this summer – and get a reward for it too! The Power Saver Rewards program pays you for lowering your electricity use when energy is in high demand. When the temperatures rise, it pays to be flexible.

Here is how it works: On hot summer days, as more people use energy to stay cool, the electrical grid can become strained due to high demand. When this occurs, the statewide grid operator may call a Flex Alert or other grid emergency. As a result, the Power Saver Rewards program may be activated to help reduce energy use and strain on the grid.

If you are eligible and reduce your energy use during a Power Saver event between the on-peak hours of 4 p.m. – 9 p.m., you could receive a bill credit of $2.00/kWh. And the best part? The more energy you conserve, the more you can save! There are no penalties if you can’t conserve energy during an event, and you can opt-out of the program at any time.

If saving on your monthly energy bill, helping improve grid reliability and contributing to a cleaner environment sound good to you, the Power Saver Rewards program may be the right fit for your home. To learn more about this program, visit sdge.com/PowerSaver or call 1- 866- 291-9516.

REAP THE BENEFITS OF PAPERLESS BILLING!

With paper-free billing, managing your bill is a snap. Not only is it more convenient, but you’ll also enjoy these additional benefits when you choose paperless billing:

  1. Organization: You’ll clear the clutter and stacks of paper – maybe save some trees and even avoid a few papercuts!
  2. Peace of mind: No need to worry about missing a payment. Sign up for email or text reminders when your bill is ready to view. Pay from anywhere, anytime – online or in the app.
  3. Convenience: Everything you need is in one place. You can view your bill summary, access your billing and payments history, sign up for alerts, view outage maps and more.
  4. Security: Your energy bill and personal information are secure and protected. A paper bill in your mailbox puts you at risk for identity theft. 

Learn more at sdge.com/paperless.

ENERGY SAVINGS FOR RENTERS AND HOMEOWNERS

To help its customers keep their energy costs down, SDG&E launched a new program for renters and owners of single-family homes. The Residential Energy Solutions (RES) program has no income restrictions. Eligible customers receive free products such as smart thermostats, low-flow showerheads, brushless fan motors, HVAC services like air duct testing and sealing – and more.  SDG&E has also contracted with Synergy Companies to provide customers with energy efficiency audits from their experts. Customers can request a home visit at synergycompanies.com or by calling (888)-272-8394.

SDG&E offers other assistance programs, too:

  • Neighbor-to-Neighbor – customers may receive up to $600 toward their past due energy bill
  • CARE – customers can save 30% or more off their energy bill
  • FERA – customers can receive an 18% discount on their electricity bill
  • ESA – no-cost energy-efficiency upgrades to income-qualified customers
  • Golden States Rebates program – incentives of $20 – $500 to buy high-efficiency water heaters, smart thermostats or room air conditioners
  • Arrearage Management Payment (AMP) Plan – debt forgiveness for past due bills for CARE and FERA customers

To learn more about SDG&E’s bill assistance programs, visit sdge.com/assistance.

AHORROS PARA INQUILINOS Y PROPIETARIOS

Para ayudar a sus clientes a mantener bajos sus costos de energía, SDG&E lanzó un nuevo programa para inquilinos y propietarios de viviendas unifamiliares llamado Soluciones de Energía Residencial (Residential Energy Solutions, RES). El programa no tiene restricciones de ingresos. Los clientes que califican para el programa recibirán productos gratuitos como termostatos inteligentes, cabezales de ducha de bajo flujo, motores de ventiladores sin escobillas, servicios para los sistemas HVAC como prueba y sellado de conductos de aire y más. Clientes también pueden solicitar una inspección de su vivienda por parte de un experto en eficiencia energética de Synergy Companies, una empresa que SDG&E ha contratado para administrar el programa. Para pedir una inspección, visite synergycompanies.com o llame al (888)-272-8394.

SDG&E también ofrece los siguientes programas de asistencia:

  • CARE – Clientes pueden ahorrar un 30% o más en su factura de energía
  • FERA – Clientes pueden recibir un 18% de descuento en su factura de electricidad
  • ESA – ofrece actualizaciones de eficiencia energética en el hogar sin costo a clientes que califiquen según sus ingresos
  • Programa Golden States Rebates – ofrece reembolsos entre $20 y $ 500 para comprar calentadores de agua de alta eficiencia, termostatos inteligentes o acondicionadores de aire para habitaciones
  • Plan de Pago de Gestión de Administración de Atrasos (AMP, por sus siglas en inglés) – condonación de deudas por facturas vencidas para los clientes que están inscritos en CARE y FERA

Para obtener más información sobre los programas de asistencia de SDG&E, visite sdge.com/assistance.

SDG&E’S ACCESSIBLE INFORMATION, RESOURCES & SERVICES

Did you know SDG&E has a variety of resources available to support customers with Access and Functional Needs?  If you or someone in your household:

  1. Has a disability
  2. Uses an electronic medical device for health, safety or independence
  3. Is blind or has low vision
  4. Or prefers to receive information in a language other than English, including American Sign Language (ASL) . . .

you can request additional resources. SDG&E is committed to supporting customers and making sure that everyone is offered equal access to information, resources and services. To learn more, visit sdge.com/AFN. Customers are also encouraged to share their household’s individual needs online. The form that can be found at sdge.com/access-and-functional-needs-survey. 

INFORMACIÓN, RECURSOS Y SERVICIOS ACCESIBLES DE SDG&E

¿Sabía que SDG&E tiene una variedad de recursos disponibles para ayudar a sus clientes con necesidades funcionales y de acceso? Si usted o alguien en su hogar:

  1. Tiene una discapacidad
  2. Utiliza un dispositivo médico electrónico para la salud, la seguridad o la independencia,
  3. Es ciego o tiene visión baja
  4. O si prefiere recibir información en español o una idioma que no sea inglés, incluyendo el lenguaje de señas americano (ASL, por sus siglas en inglés) . . .

puede pedir recursos adicionales. SDG&E se compromete a apoyar a los clientes y asegurarse de que a todos se les ofrezca el mismo acceso a la información, recursos y servicios. Para obtener más información, visite sdge.com/AFN. También se alienta a los clientes de SDG&E a compartir las necesidades individuales de sus hogares en sdge.com/access-and-functional-needs-survey. 

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