March 2020 Residential Messaging from SDG&E®


The U.S. Department of Energy has found that water heating makes up about 18% of the average U.S. home’s energy use; costing Americans around $400 – $600 a year.  

Around 27 million U.S. households have a water heater that’s older than 10 years and, typically, its lifespan is 10 – 15 years. If you’re like most people, you won’t shop for a new water heater until your existing one fails – and it usually happens at the worst possible time (Murphy’s Law)! Do your research now and take the time to find one that best fits your needs and offers real energy savings. When purchasing a new water heater, take into consideration its efficiency, cost and size. Also think about installation, operating and maintenance costs.

To ensure you have enough hot water when you want to use it, calculate your household’s peak-hour hot water demand and use that to determine your water heater size. Right now, SDG&E has instant water heater rebates up to $250. Learn more on


Make your life a little easier with SDG&E’s new mobile app. We listened to your feedback and redesigned the app because having the right tool to manage your SDG&E account is important.

Why should I download the app?

  1. Tired of remembering passwords? The app can identify you and log you in with fingerprint or face recognition.
  2. Short on time? Pay your energy bill on the spot, anywhere, any time.
  3. Experiencing a power outage? Report it in a snap with the app. You can also view the current outage map along with restoration information.
  4. Looking for a better way to stay in control of your energy costs? Use the app’s self-service features to track and review your energy use and sign up for email or text alerts.

Download the SDG&E app now in the App Store or Google Play. Learn more at


Sometimes it truly is the little things that can make a big difference. Each year, SDG&E’s Vegetation Management team partners with professional arborists and contractors to inspect nearly half a million trees and brush near power lines.    

SDG&E’s annual tree inspection includes trimming and removal to maintain clearance for electric equipment, including overhead power lines and underground equipment, transmission towers and power poles. This helps reduce the risk of fire, prevent power outages and save lives by removing electric shock hazards. SDG&E also performs quality assurance audits of the work to make sure we’ve done everything possible to help keep you and your family safe. As always, your safety is our top priority.   

We don’t stop there; trees near power lines can be a safety hazard. That’s one reason SDG&E sponsors tree-planting events at schools. We share our expertise through community education and outreach so you can plant the right tree in the right place. Learn more at


SDG&E has several assistance programs to help lower your monthly energy bill while keeping your home comfortable.   

California Alternate Rates for Energy (CARE) Program: Save 30% or more every month on your bill. Eligibility is based on participation in certain public assistance programs, or household income and how many people live in your home. Visit to learn more. 

Family Electric Rate Assistance (FERA) Program: If you don’t meet the requirements for CARE, you may qualify for FERA. You could receive an 18 percent discount on your energy bill. FERA is only open to households with three or more people. Visit to learn more. 

Medical Baseline Allowance Program: If you or someone in your household has a qualifying medical condition or needs certain medical equipment in your home, you may be eligible to receive more electricity or natural gas at a lower cost through the Medical Baseline Allowance program. To learn more or apply, visit

Energy Savings Assistance (ESA) Program: You may qualify to receive no-cost energy-saving improvements for your home, such as new home appliances, energy-efficient lighting, insulation and more. To see if you qualify, visit

For details about SDG&E’s customer assistance programs, visit If you have additional questions, please email or call 1.800.411.7343.   


SDG&E tiene varios programas de asistencia para ayudarlo a reducir su factura mensual de energía mientras mantiene su hogar cómodo.

Programa de Tarifas Alternativas de Energía de California (CARE): Ahorre 30% o más cada mes en su factura. La elegibilidad se basa en la participación en ciertos programas de asistencia pública o en los ingresos del hogar y cuántas personas viven en su hogar. Visite para obtener más información.

Programa de Asistencia de Tarifa Eléctrica Familiar (FERA): Si no cumple con los requisitos de CARE, puede calificar para FERA. Podría recibir un descuento del 18 por ciento en su factura de energía. FERA solo está abierto a hogares con tres o más personas. Visite para obtener más información.

Programa de Subsidio de Referencia Médica: Si usted o alguien en su hogar tiene una afección médica que califica o necesita cierto equipo médico en su hogar, puede ser elegible para electricidad o gas natural a una tarifa más baja. Para obtener más información o presentar una solicitud, visite

Programa de Asistencia para el Ahorro de Energía (ESA): Puede calificar para recibir mejoras de ahorro de energía sin costo para su hogar, como electrodomésticos nuevos, iluminación de bajo consumo, aislamiento y más. Para ver si califica, visite

Para obtener detalles sobre los programas de asistencia al cliente de SDG&E, visite Si tiene preguntas adicionales, envíe un correo electrónico a o llame al 1.800.411.7343.

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