December 2022 Residential Messaging from SDG&E®


It’s that time of the year when many of us are decorating our home, business or office inside and out with festive strings of lights. Examples include lights over the fireplace, lights wrapped around trees and bushes and lights hanging along roof lines and eaves. 

To help you save money on lighting costs this season and avoid safety hazards, here’s a list of timely tips. 

  1. Make smart lighting choices.LED holiday lights are the way to go! They use up to 80% less energy, are brighter and safer, and are cooler than incandescent lights. They’re easier to install—up to twenty-four strings of LEDs can be connected end-to-end without overloading a wall socket. Plus, they last ten times longer and have no filaments or glass to break. 
  2. Get reflective. Shiny ornaments, tinsel and mirrors can multiply the effects of your lighting without using more energy. Reflective ornaments and tinsel are just as bright at night, so getting creative with your lighting display can multiply your resources for shine. (But be sure to keep tinsel away from pets.) Don’t forget the ribbons, wreaths, garland and reflective menorahs for electricity-free traditions that bring holiday cheer.  
  3. Limit energy use. Set timers for lights to turn on and off automatically. Keep light displays on during the evening and turn them off overnight using timers. You can save more by keeping light displays on only 8 hours of the evening (when you can see and appreciate them).   

Here are some useful tips to keep you and your loved ones safe this holiday season. 

  1. Hang lighting safely. Make sure that cords are not pinched by furniture or placed under rugs, furniture or other appliances. If covered, cords can overheat or become frayed which increases the risk of fire. Replace faulty lights instead of trying to repair them. 
  2. Avoid electric hazards outdoors. Before climbing ladders to string outdoor lights, check for overhead power lines on your roof or attached to your home. Always stay at least 10 feet away from overhead lines. Never place yourself or any object, such as a string of lights, in a position that risks contact with a power line—the result can be fatal.  
  3. Plan ahead. Avoid overloading extension cords and wall sockets by following the manufacturer’s limits for the number of light strings that can be safely connected.  
  4. Put your tree in a safe location. Do not place your holiday tree near a heat source such as a fireplace or heat vent. The heat will dry out the tree, making it more susceptible to fires caused by heat, flame or sparks.  
  5. Check the condition of lights. Inspect light strands for cracked or broken plugs, frayed insulation or bare wires. Worn cords can cause fires so discard damaged sets of lights.
  6. Check your environment outdoors. Before stringing lights on outdoor trees, make sure tree limbs haven’t grown into or near power lines. Branches, entire trees and even the ground adjacent to a tree can become energized when trees come in contact with power lines.
  7. Read the labels. Be sure to check each product label to see whether the lights are intended for indoor or outdoor use. Make sure lights have a tag indicating they have been evaluated by a recognized testing laboratory.  
  8. Use GFCI outlets. Outdoor electric lights and decorations should be plugged into circuits protected by ground fault circuit interrupters (GFCIs). How do you know if it’s a GFCI? Look for the “test” and “reset” buttons. If circuits are not GFCI-protected, portable outdoor GFCIs can be purchased. 

Visit for additional winter safety and energy-savings tips. 


With the holidays just around the corner – a time of the year when scammers often strike, San Diego Gas & Electric (SDG&E) is warning customers to be on the lookout for imposters who pretend to be SDG&E employees over the phone or in person, threatening service disconnections if payments are not made immediately.

Top targets of utility impersonators include limited-English speakers, the elderly and small businesses – particularly restaurants. Scammers are using increasingly advanced tactics and technologies to defraud their victims, including phone spoofing where they manipulate the caller ID to display SDG&E’s customer service number, so victims think that they are receiving a legitimate call.

Business both large and small must remain vigilant. Because of the sophistication of the fraud, an unsuspecting, well-intentioned business entity could easily fall into this trap and the losses are sometimes staggering.

How the ruse works

The ruse most often includes a caller posing as a utility collections employee. Victims are told their account is delinquent and that a technician will arrive within the hour to shut off their electricity if they do not pay the past due amount immediately. Victims are asked to pay with non-traceable Bitcoin, payment apps such as Zelle, Green Dot debit cards, or other non-traditional forms of payment that SDG&E does not use.

Scammers capitalize on victims whose livelihood depends on a consistent source of electricity. For example, they have been known to call restaurateurs just prior to the lunch hour to add pressure.  

Tips to avoid becoming a victim

  1. Remember, SDG&E will never call you to demand immediate payments over the  phone with the threat of immediate service disconnection. SDG&E provides a variety of payment assistance programs to customers and sends multiple notices to customers before disconnecting service.
  2. SDG&E will never ask customers to pay using digital payment apps or cryptocurrencies. The only bill payment options SDG&E uses are MyAccount, a Branch Office location, an Authorized Payment Location or BillMatrix, which accepts payment with a credit card via phone.
  3. SDG&E customers who are uncertain about their account status should call SDG&E or look up their bill and payment history Never use the call back number provided by an unknown caller to verify billing information.

For more information, visit


A medida que se acercan las fiestas de invierno, también se acerca la época del año en que los estafadores atacan. San Diego Gas & Electric (SDG&E) es advirtiendo a sus clientes que deben estar especialmente atentos a los estafadores que fingen ser empleados de SDG&E por teléfono o en persona, amenazando con desconexiones de servicio si no realizan un pago de inmediato.

Los imitadores de empresas de servicios públicos tienden a dirigirse específicamente a las personas que hablan poco inglés, las personas de la tercera edad y las pequeñas empresas, en particular los restaurantes. Los estafadores están utilizando tácticas y tecnologías cada vez más avanzadas para defraudar a sus víctimas, incluida la suplantación de identidad telefónica en la que manipulan el identificador de llamadas para mostrar el número de servicio al cliente de SDG&E, de modo que las víctimas piensen que están recibiendo una llamada legítima de la empresa.

Las empresas, tanto grandes como pequeñas, deben permanecer atentos. Debido a la sofisticación del fraude, un negocio desprevenido y bien intencionado podría caerse fácilmente en esta trampa y las pérdidas a veces son asombrosas.

Como funciona la estafa

La artimaña a menudo involucra a una persona que llama haciéndose pasar por un empleado de cobranza de la empresa de servicios públicos. A las víctimas de la estafa se les dice que su cuenta está atrasada y que un técnico llegará dentro de una hora para desconectar el servicio eléctrico si no pagan el monto vencido de inmediato. Se les pide a las víctimas que paguen con fuentes no rastreables como Bitcoin, aplicaciones de pago como Zelle, tarjetas de débito Green Dot u otras formas de pago que SDG&E no usa.

Los estafadores se aprovechan de las personas que dependen de una fuente constante de electricidad. Por ejemplo, se sabe que llaman a los dueños de los restaurantes justo antes de la hora del almuerzo para aumentar la presión.

Consejos para evitar ser víctima de una estafa

  1. SDG&E nunca le llamará exigiendo pagos inmediatos por teléfono con la amenaza de una desconexión inmediata del servicio. SDG&E ofrece una variedad de programas de asistencia de pago a sus clientes y envía múltiples avisos a los clientes antes de desconectar su servicio.
  2. SDG&E nunca pedirá a los clientes que paguen con aplicaciones móviles de pago digital o criptomonedas. Las únicas opciones de pago de facturas que acepta SDG&E son a través de MyAccount, en una sucursal, una ubicación de pago autorizada o a través de BillMatrix, que acepta pagos con tarjeta de crédito por teléfono.
  3. Los clientes de SDG&E que no estén seguros sobre el estado de su cuenta deben llamar a SDG&E o buscar su historial de facturas y pagos a través de Nunca utilice el número de devolución de llamada proporcionado por una persona desconocida para verificar la información de su cuenta de facturación.

Para más información, visite


SDG&E recognizes that this can be a challenging time for many customers and may be able to help if you are having trouble paying your bill. You may be eligible for programs and services that can provide immediate financial assistance and help you avoid interruptions in your service. Flexible payment arrangements are available to help you pay down past due balances. Learn more at

Check out these energy assistance programs:

  1. California Alternate Rates for Energy (CARE) Program: Save 30% or more every month on your bill. Find out if you qualify at  
  2. Family Electric Rate Assistance (FERA) Program: If you don’t qualify for CARE and your household has 3 or more people, you may qualify for FERA. You could receive an 18% discount on your electric bill. Visit to learn more.  
  3. Energy Savings Assistance (ESA) Program: You may qualify to receive free energy-saving improvements for your home, such as new appliances, lighting, insulation and more. Find details at  
  4. Arrearage Management Plan (AMP): If you have outstanding bills and you are a CARE or FERA customer, you may be eligible for debt forgiveness. See if you qualify at
  5. Low-income Home Energy Assistance Program (LIHEAP): This program offers up to $1,000 towards your energy bill. This Federal assistance program also provides support for energy-related home improvements. Learn more at

Even if you made a recent payment or set up a flexible payment plan with SDG&E, there may still be assistance programs available to help you. For a complete list of available offerings, visit


Usted puede calificar para un descuento en su factura o mejoras en el hogar. Los programas de asistencia de SDG&E ayudan a reducir su factura mensual de energía mientras mantiene su hogar cómodo.   

  1. Programa de Tarifas Alternativas de Energía de California (CARE, por sus siglas en inglés): Ahorre un 30% o más cada mes en su factura. Averigüe si califica en   
  2. Tarifa Eléctrica Familiar (FERA, por sus siglas en inglés): Si no califica para CARE y su hogar tiene 3 o más personas, puede calificar para FERA. Podría recibir un 18% de descuento en su factura de electricidad. Visite para obtener más información.   
  3. Programa de Asistencia para el Ahorro de Energía (ESA, por sus siglas en inglés): Puede calificar para recibir mejoras gratuitas para el ahorro de energía en su hogar, tales como electrodomésticos nuevos, iluminación, aislamiento y más. Encuentre los detalles en  
  4. Arrearage Management Plan (AMP): Si tiene facturas pendientes y es participante en el programa de CARE o FERA, puede ser elegible para la condonación de deudas. Averigüe si califica en  
  5. Clientes comerciales: Configure un plan de pago flexible, para que pueda estar tranquilo sabiendo que está cubierto. Visite para obtener más información.  

Las aplicaciones en línea son fáciles, rápidas y convenientes. Para obtener más información, visite  

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