Article 1: HOW SDG&E IS HELPING CUSTOMERS DURING COVID-19
As we adjust to a new way of life due to the coronavirus pandemic and many people are spending more time at home, SDG&E understands customer concerns about the impact to their energy bills.
SDG&E is committed to helping its customers through this challenging situation by voluntarily halting disconnections due to unpaid bills, offering flexible payment plans and postponing non-critical planned outages.
If your income has been impacted by COVID-19, you may be eligible for a discount on your energy bill of 30% or more. Learn more and apply at sdge.com/care.
SDG&E has understandably received many questions from customers wondering if adjustments will be made to rates and pricing plans as part of its COVID-19 response. As rates are set by state regulators, SDG&E is communicating with policymakers on short and long-term rate solutions to further help customers during this pandemic.
Contact SDG&E for Assistance
If you are concerned about increased power usage at home, a great way to track your usage is with SDG&E’s newly updated mobile app available in the Apple App Store or the Google Play Store. The app has a tool that allows you to monitor your day-to-day energy use and set energy use alerts.
If you would like to discuss payment options or assistance programs, or if you have any other questions about your account, call SDG&E at 1-800-411-7343. Learn more about SDG&E’s response to the pandemic at sdge.com/coronavirus.
Article 1: CÓMO SDG&E ESTÁ AYUDANDO A CLIENTES DURANTE EL COVID-19
A medida que nos adaptamos a una nueva forma de vida debido a la pandemia del coronavirus y muchas personas están pasando más tiempo en casa, SDG&E entiende las preocupaciones de los clientes sobre el impacto en sus facturas de energía.
SDG&E está comprometido a ayudar a sus clientes a superar esta situación difícil deteniendo las desconexiones del servicio por falta de pago, ofreciendo planes de pago flexibles y posponiendo apagones planeados que no son críticos.
Si su ingreso ha sido afectado por COVID-19, usted puede ser elegible para un descuento en su factura de energía de 30% o más. Obtenga más información y aplique en sdge.com/assistance.
SDG&E ha recibido muchas encuestas de clientes que se preguntan si se realizarán ajustes en las tarifas y planes de precios como parte de su respuesta COVID-19. A medida que los reguladores estatales establecen las tarifas, SDG&E se está comunicando con legisladores sobre soluciones de tarifas a corto y largo plazo para ayudar aún más a los clientes durante esta pandemia.
Comuníquese con SDG&E para obtener asistencia
Si le preocupa el aumento del consumo de energía en su casa, una manera de realizar un seguimiento de su uso es con la aplicación móvil recién actualizada de SDG&E disponible en la Apple App Store o Google Play Store. La aplicación tiene una herramienta que le permite monitorear su uso diario de energía y establecer alertas de uso de energía.
Si desea discutir las opciones de pago o los programas de asistencia, o si tiene alguna otra pregunta sobre su cuenta, llame a SDG&E al 1-800-411-7343. Se pueden encontrar consejos adicionales en sdge.com/coronavirus.
Article 2: CALIFORNIA LIFELINE PROGRAM DISCOUNTS PHONE SERVICES
The California LifeLine Program is a state program that provides discounted home phone and cell phone services to eligible households. These discounts can help you lower the cost of your phone bill. Only one discount per household is allowed (except for teletypewriter users and for Deaf and Disabled Telecommunications Program participants). Each household must choose to get the discount either on a home phone or on a cell phone, but not on both. To learn more, visit Californialifeline.com or cpuc.ca.gov. You can also call 1-866-272-0349 (English) or 1-866-272-0350 (Spanish).
Federal Assistance is available too. The Low Income Home Energy Assistance Program (LIHEAP) offers help with utility bill payment, home weatherization and other assistance. Learn more on 211sandiego.org.